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FAQs

What is The PIECE WATER Solution?
Piece Water Solution is a proprietary blend of safe-all- natural mineral, vegetable, and fruit extracts that work to prevent resin from forming on your water pipe.

Is PIECE WATER SOLUTION® Safe?
Piece Water Solution is absolutely safe and non toxic. It’s made from food grade all natural vegetable, mineral, and fruit extracts. Piece Water Solution® is a 100% all natural, safe and non-toxic, but don't take our word for it. Read the safety statement/evaluation report by the independent analytical testing and consulting laboratory ECA Labs here. Though PIECE WATER Solution® is safe, please don’t drink it. We created it for your pipe not your body.

How do I use PIECE WATER SOLUTION®?
Begin with a clean piece. Shake your bottle of PIECE WATER Solution Gently. Add the appropriate amount of PIECE WATER™. Enjoy your smoke. When you are ready to change your PIECE WATER simply rinse your piece with tap water and it will be clean!

How Often Do I need to change My PIECE WATER SOLUTION?
You can change your piece water as often as you like. Our customers have reported fantastic results after 60 rips. We’d love to hear about your experiences please let us know by sending us an email here.

How Many Bong Fills in my bottle of PIECE WATER SOLUTION?
Every bong is different so this may be a difficult one to answer. We’ve found that the average bong hold about 2 ounces of Piece Water Solution. If you have an average sized bong you’d have roughly 6+ fills per 12 OZ bottle.

Does PIECE WATER SOLUTION work with concentrates?
PIECE WATER SOLUTION works amazing with concentrates! Check this video out here!

I’m using PIECE WATER SOLUTION, why is my bowl and downstem not kept clean?
PIECE WATER SOLUTION can only protect what it touches. That being said, after each session we flood the bowl and downstem by gently blowing back through the mouthpiece. This makes the accumulated resin rinse right off with a little hot water. No more harsh cleaners or ISO. Check out this quick video demonstration here.

How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase.

Can I carry The PIECE WATER SOLUTION in my Smoke Shop?
Yes. Just fill out this reseller application here and we’ll see about getting you approved.

How is PIECE WATER SOLUTION Shipped?
If you live in the continental US and have ordered 1-3 bottles of Piece Water it will be shipped within 2 Business Days by USPS priority mail. We make every effort to ship your order within twenty-four (24) hours of receiving it. Piece Water Solution is shipped out of San Diego California.

Do you Ship International?
Yes we do buuuuut...... Shipping internationally is crazy expensive! And unfortunately International orders do not qualify for free shipping. It's often less expensive for you to order from a local distributor in your country. In Canada try BOBHQ, Prohibition, Inhalenation, or Kustom Kulture. In Mexico try Psycodelia Distribution.  In Austrialia try Backstreet Traders, Thendro, or Patrick James. In New Zealand try Mason Corporation Ltd. Check back as we're always adding new distributors around our beautiful blue planet!

Keep in mind, if you do decide to order from us directly the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Piece Water Solution has no control over these charges. You are responsible for import taxes and customs duties and fees.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.

What forms of payment do you accept?
Visa, Mastercard, Discover, PayPal, Apple Pay, Visa Checkout and American Express.

Do you take orders over the phone or through the mail?
No, all orders must be placed through our website.

What is your return policy?
We are absolutely certain you will love PIECE WATER SOLUTION! If for any reason you don’t, just return the unused portion back to us and we will refund your money. No questions asked! 100% Satisfaction Guarantee!